These terms explain how we work with you when you buy a Centaur product or service. We’ve aimed to keep them clear, respectful and straightforward – just like everything else we do. They apply whether you’re buying as a consumer or a business.

1. Before You Order

We’ll confirm when we’ve received your order – but it only becomes final once we’ve reviewed and accepted it.

We may have to decline your order – for example, if an item is out of stock, there’s a pricing error, your location is outside our delivery zones, or there’s an issue with payment or verification. If that happens, we’ll let you know promptly and return any money you’ve paid.

For international orders, additional delivery charges may apply depending on your location, shipping method, and local import duties. We’ll confirm any extra charges with you before dispatch. Customs fees or taxes are your responsibility, unless we state otherwise. 

2. When You’re Charged

You’ll be charged when [we accept your order / we dispatch your product — please confirm].

For maintenance contracts, payment is taken at regular intervals as outlined during your order. You’ll own your Centaur once full payment has cleared.

3. If Payment Is Late

If your payment is late or incomplete, we may charge interest at 4% above the Bank of England base rate, accrued daily until we receive the full amount.

4. VAT and Pricing

If VAT changes between your order and the delivery date, we’ll adjust your payment unless you’ve already paid in full.

5. If There’s a Delay

If installation or setup is included with your Centaur, we’ll confirm this during your order process. If not, setup is simple – and we’re always here if you need help.

If something outside our control delays your order, we’ll keep you informed and do our best to minimise the impact. If the delay is substantial, you can contact us to cancel and request a refund for any undelivered items.

6. What to Expect

Product colours, finishes or packaging may vary slightly from website or marketing images. Because our vehicles are assembled by hand, some minor size or spec variations (within ±2%) are possible.

If you’ve given us specific measurements, it’s your responsibility to make sure they’re correct.

All Centaur branding, design, and software is the property of Centaur Robotics. You may not reproduce, modify, or reverse-engineer without our permission.

7. Your Responsibilities

If you provide measurements or specifications, you’re responsible for ensuring their accuracy. Incorrect information may affect performance or compatibility.

8. Warranty and Repairs

Please refer to the Centaur Care and Safety Guidelines in your Welcome Pack for instructions on how to look after your product. Neglect or misuse may affect performance or void your warranty.

Our batteries are designed to deliver long-term performance, but like all rechargeable batteries, they will naturally degrade over time. We may occasionally provide software updates to improve your experience — we’ll always notify you before installing anything remotely.

All Centaur vehicles come with a 12-month warranty from the date of delivery. This covers faults in design, materials, or workmanship.

If something isn’t right, please contact our Customer Service Team at info@centaurrobotics.com. We may ask for photos, diagnostic checks, or for the product to be returned so we can inspect or repair it.

Depending on the issue, we’ll either repair the vehicle, replace it, or offer a refund — whichever is most appropriate.

This warranty applies to all UK orders and also covers international deliveries. However, for orders delivered outside the UK, we may not be able to offer local servicing or collection. In those cases, we’ll do our best to support you remotely, or we’ll quote any return collection or courier costs before arranging pickup.

This warranty doesn’t cover damage caused by misuse, accidents, unauthorised repairs, or normal wear and tear. It also doesn’t apply if the vehicle has been altered in any way without our approval.

9. Your Right to Change Your Mind – Moneyback Guarantee

To return your Centaur, please contact our Customer Service Team. You’ll need to return the vehicle in its original packaging, or in packaging of equivalent protective quality, within 14 days of notifying us. We can help arrange collection or provide return instructions depending on your location.

We want you to feel confident in your decision — and connected from the moment your Centaur arrives.

So here’s our promise:

Try your Centaur at home, risk free. If it’s not quite right, you have 14 days from the day it arrives to change your mind and send it back for a full refund.

Just return it in its original condition and we’ll refund what you paid (including standard delivery costs). It’s simple, respectful, and pressure-free — the way every return should be.

This guarantee includes and does not affect your legal rights under the Consumer Contracts Regulations.

10. Centaurian Club Membership

With your purchase, you’ll be automatically enrolled in the Centaurian Club. Membership includes priority support, access to previews, and exclusive offers and events. You can opt out at any time by contacting us. See our Centaurian Club Terms for full details.

11. Maintenance Services

If you’ve subscribed to a maintenance plan, it will be billed according to your selected schedule. You may cancel by giving notice in line with the plan’s terms. Cancelled services already delivered are non-refundable.

12. Our Liability

We are not liable for any losses beyond what is foreseeable or avoidable. We do not accept liability for indirect or consequential loss, business interruption, or loss of income.

This does not affect your legal rights as a consumer, or our responsibility for personal injury or fraud.

13. How We Use Your Data

We use your data in accordance with our Privacy Notice, available at: https://centaurrobotics.com/privacy-policy-page/.

14. Disputes and Legal Information

These terms are governed by English law. You may bring legal claims in the courts of your country if you live in the UK. Business customers agree to the exclusive jurisdiction of English courts.

15. Other Important Terms

We may transfer our contract to another organisation. You may transfer your warranty only with our permission.

If any term is ruled unenforceable, the rest remain in effect. If we delay enforcing these terms, we still retain the right to do so later.