Last updated: 12 September 2025
These Terms of Sale set out how we work with you when you purchase a Centaur product or service. We have kept them clear, respectful, and straightforward — just like everything else we do. They apply whether you are buying as a consumer or as a business.
We will confirm when we have received your order, but it only becomes final once we have reviewed and accepted it. We will let you know as soon as that happens.
Sometimes we may need to decline an order — for example, if an item is out of stock, there is a pricing error, your location is outside our delivery zones, or there is an issue with payment or verification. If this happens, we will notify you promptly and return any money you have already paid.
For international orders, additional delivery charges may apply depending on your location, shipping method, and local import duties. We will confirm any extra charges before dispatch. Customs fees or taxes are your responsibility unless we state otherwise.
When you place your order, we ask for a 10% deposit upfront to secure your Centaur. The remaining 90% balance is due just before your Centaur is processed for despatch.
If you prefer, you may also choose to pay the full amount upfront at the time of order. You will own your Centaur once the full payment has cleared.
For maintenance contracts, payment is taken at the regular intervals outlined in your order.
If your payment is late or incomplete, we may charge interest at 4% above the Bank of England base rate, calculated daily until we receive the full amount.
If VAT changes between your order date and the delivery date, we will adjust your payment unless you have already paid in full.
If installation or setup is included with your Centaur, we will confirm this during your order process. If not, setup is simple (see the guide in your Welcome Pack) — and we are always here if you need help.
If something outside our control delays your order, we will keep you informed and do our best to minimise the impact. If the delay lasts more than one month, you may cancel your order and request a refund for any undelivered items.
Product colours, finishes, or packaging may vary slightly from website or marketing images. Because our vehicles are assembled by hand, some minor size or specification variations (within ±2%) are possible.
If you provide specific measurements, it is your responsibility to ensure they are correct.
All Centaur branding, design, innovations, and software remain the property of Centaur Robotics. You may not reproduce, modify, or reverse-engineer any part of our products without our permission.
If you provide measurements or specifications, you are responsible for their accuracy. Incorrect information may affect performance or compatibility.
Please refer to the Centaur Care and Safety Guidelines in your Welcome Pack for instructions on caring for your product. Neglect or misuse may affect performance or void your warranty.
Our batteries are designed for long-term performance but, like all rechargeable batteries, will naturally degrade over time. We may occasionally provide software updates to improve your experience — we will always notify you before installing anything remotely.
All Centaur vehicles come with a 12-month warranty from the date of delivery. This covers faults in design, materials, or workmanship. See the warranty documentation provided.
If something is not right, please contact our Customer Service Team at
future@centaurrobotics.com.
We may ask for photos, diagnostic checks, or for the product to be returned so we can inspect or repair it. Depending on the issue, we will either repair the vehicle, replace it, or offer a refund — whichever is most appropriate.
This warranty applies to all UK orders and also covers international deliveries. For orders outside the UK, we may not be able to provide local servicing or collection. In those cases, we will do our best to support you remotely or quote any return collection or courier costs before arranging pickup.
This warranty does not cover damage caused by misuse, accidents, unauthorised repairs, or normal wear and tear. It also does not apply if the vehicle has been altered without our approval.
We want you to feel confident in your decision from the moment you place your order.
Deposits and balances: When you order a Centaur, you pay a 10% deposit upfront. The balance of 90% is due before your Centaur is prepared for despatch. If the balance is not paid on time, we may cancel the order and retain the deposit to cover costs already incurred, unless otherwise agreed.
Our promise: Try your Centaur at home, risk-free. If it is not right for you, you have 14 days from the day it arrives to change your mind and return it for a full refund.
To return your Centaur, please contact our Customer Service Team. You will need to return the vehicle in its original packaging (or packaging of equivalent protective quality) within 14 days of notifying us. We can help arrange collection or provide return instructions depending on your location.
Return it in its original condition and we will refund what you paid (including standard delivery costs). Deposits and balances paid are included in this refund if you return the Centaur in line with these conditions.
This guarantee includes, and does not affect, your legal rights under the Consumer Contracts Regulations.
With your purchase, you will be automatically enrolled in the Centaurian Club. Membership includes priority support, access to previews, and exclusive offers and events. You can opt out at any time by contacting us. See our Centaurian Club Terms for full details.
If you subscribe to a maintenance plan, it will be billed according to your selected schedule. You may cancel by giving notice in line with the plan’s terms. Cancelled services already delivered are non-refundable.
We are not liable for any losses beyond what is foreseeable or unavoidable. We do not accept liability for indirect or consequential loss, business interruption, or loss of income.
This does not affect your legal rights as a consumer or our responsibility for personal injury or fraud.
We use your data in accordance with our Privacy Policy, available at:
https://centaurrobotics.com/privacy.
These Terms are governed by English law. If you live in the UK, you may bring legal claims in the courts of your country. Business customers agree to the exclusive jurisdiction of the English courts.
Registered Office: Aspen House, Central Boulevard, Blythe Valley Business Park, Solihull, B90 8AJ
Company Registration Number: 09130056
We may transfer our contract to another organisation. You may transfer your warranty only with our permission.
If any term is ruled unenforceable, the rest remain in effect. If we delay enforcing these Terms, we still retain the right to do so later.
Last updated: 12 September 2025
These Terms of Sale set out how we work with you when you purchase a Centaur product or
service. We have kept them clear, respectful, and straightforward — just like everything else we
do. They apply whether you are buying as a consumer or as a business.
We will confirm when we have received your order, but it only becomes final once we have
reviewed and accepted it. We will let you know as soon as that happens.
Sometimes we may need to decline an order — for example, if an item is out of stock, there is a
pricing error, your location is outside our delivery zones, or there is an issue with payment or
verification. If this happens, we will notify you promptly and return any money you have already
paid.
For international orders, additional delivery charges may apply depending on your location,
shipping method, and local import duties. We will confirm any extra charges before dispatch.
Customs fees or taxes are your responsibility unless we state otherwise.
When you place your order, we ask for a 10% deposit upfront to secure your Centaur.
The remaining 90% balance is due just before your Centaur is processed for despatch.
If you prefer, you may also choose to pay the full amount upfront at the time of order. You will
own your Centaur once the full payment has cleared.
For maintenance contracts, payment is taken at the regular intervals outlined in your order.
If your payment is late or incomplete, we may charge interest at 4% above the Bank of England
base rate, calculated daily until we receive the full amount.
If VAT changes between your order date and the delivery date, we will adjust your payment
unless you have already paid in full.
If installation or setup is included with your Centaur, we will confirm this during your order
process. If not, setup is simple (see the guide in your Welcome Pack) — and we are always here
if you need help.
If something outside our control delays your order, we will keep you informed and do our best
to minimise the impact. If the delay lasts more than one month, you may cancel your order and
request a refund for any undelivered items.
Product colours, finishes, or packaging may vary slightly from website or marketing images.
Because our vehicles are assembled by hand, some minor size or specification variations
(within ±2%) are possible.
If you provide specific measurements, it is your responsibility to ensure they are correct.
All Centaur branding, design, innovations, and software remain the property of Centaur
Robotics. You may not reproduce, modify, or reverse-engineer any part of our products without
our permission.
If you provide measurements or specifications, you are responsible for their accuracy.
Incorrect information may affect performance or compatibility.
Please refer to the Centaur Care and Safety Guidelines in your Welcome Pack for instructions on
caring for your product. Neglect or misuse may affect performance or void your warranty.
Our batteries are designed for long-term performance but, like all rechargeable batteries, will
naturally degrade over time. We may occasionally provide software updates to improve your
experience — we will always notify you before installing anything remotely.
All Centaur vehicles come with a 12-month warranty from the date of delivery. This covers
faults in design, materials, or workmanship. See the warranty documentation provided.
If something is not right, please contact our Customer Service Team at
future@centaurrobotics.com.
We may ask for photos, diagnostic checks, or for the product to be returned so we can inspect
or repair it.
Depending on the issue, we will either repair the vehicle, replace it, or offer a refund —
whichever is most appropriate.
This warranty applies to all UK orders and also covers international deliveries. For orders
outside the UK, we may not be able to provide local servicing or collection. In those cases, we
will do our best to support you remotely or quote any return collection or courier costs before
arranging pickup.
This warranty does not cover damage caused by misuse, accidents, unauthorised repairs, or
normal wear and tear. It also does not apply if the vehicle has been altered without our
approval.
We want you to feel confident in your decision from the moment you place your order.
Deposits and balances: When you order a Centaur, you pay a 10% deposit upfront.
The balance of 90% is due before your Centaur is prepared for despatch. If the balance is not
paid on time, we may cancel the order and retain the deposit to cover costs already incurred,
unless otherwise agreed.
Our promise: Try your Centaur at home, risk-free. If it is not right for you, you
have 14 days from the day it arrives to change your mind and return it for a full refund.
To return your Centaur, please contact our Customer Service Team. You will need to return the
vehicle in its original packaging (or packaging of equivalent protective quality) within 14 days
of notifying us. We can help arrange collection or provide return instructions depending on your
location.
Return it in its original condition and we will refund what you paid (including standard delivery
costs). Deposits and balances paid are included in this refund if you return the Centaur in line
with these conditions.
This guarantee includes, and does not affect, your legal rights under the Consumer Contracts
Regulations.
With your purchase, you will be automatically enrolled in the Centaurian Club. Membership
includes priority support, access to previews, and exclusive offers and events. You can opt out
at any time by contacting us. See our Centaurian Club Terms for full details.
If you subscribe to a maintenance plan, it will be billed according to your selected schedule. You
may cancel by giving notice in line with the plan’s terms. Cancelled services already delivered
are non-refundable.
We are not liable for any losses beyond what is foreseeable or unavoidable. We do not accept
liability for indirect or consequential loss, business interruption, or loss of income.
This does not affect your legal rights as a consumer or our responsibility for personal injury or
fraud.
We use your data in accordance with our Privacy Policy, available at:
https://centaurrobotics.com/privacy.
These Terms are governed by English law. If you live in the UK, you may bring legal claims in
the courts of your country. Business customers agree to the exclusive jurisdiction of the English
courts.
We are Centaur Robotics Limited.
Registered Office: Aspen House, Central Boulevard, Blythe Valley Business Park, Solihull, B90 8AJ
Company Registration Number: 09130056
We may transfer our contract to another organisation. You may transfer your warranty only with
our permission.
If any term is ruled unenforceable, the rest remain in effect. If we delay enforcing these Terms,
we still retain the right to do so later.
The Centaur is now in production and ready for order.
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Aspen House, Central Boulevard,
Blythe Valley Business Park,
Solihull,
West Midlands,
England, B90 8AJ
