Terms of Sale

Last updated: 12 September 2025 These Terms of Sale set out how we work with you when you purchase a Centaur product or service. We have kept them clear, respectful, and straightforward — just like everything else we do. They apply whether you are buying as a consumer or as a business.

1. Before You Order

We will confirm when we have received your order, but it only becomes final once we have reviewed and accepted it. We will let you know as soon as that happens. Sometimes we may need to decline an order — for example, if an item is out of stock, there is a pricing error, your location is outside our delivery zones, or there is an issue with payment or verification. If this happens, we will notify you promptly and return any money you have already paid. For international orders, additional delivery charges may apply depending on your location, shipping method, and local import duties. We will confirm any extra charges before dispatch. Customs fees or taxes are your responsibility unless we state otherwise.

2. When You’re Charged

When you place your order, we ask for a 10% deposit upfront to secure your Centaur. The remaining 90% balance is due just before your Centaur is processed for despatch. If you prefer, you may also choose to pay the full amount upfront at the time of order. You will own your Centaur once the full payment has cleared. For maintenance contracts, payment is taken at the regular intervals outlined in your order.

3. If Payment Is Late

If your payment is late or incomplete, we may charge interest at 4% above the Bank of England base rate, calculated daily until we receive the full amount.

4. VAT and Pricing

If VAT changes between your order date and the delivery date, we will adjust your payment unless you have already paid in full.

5. If There’s a Delay

If installation or setup is included with your Centaur, we will confirm this during your order process. If not, setup is simple (see the guide in your Welcome Pack) — and we are always here if you need help. If something outside our control delays your order, we will keep you informed and do our best to minimise the impact. If the delay lasts more than one month, you may cancel your order and request a refund for any undelivered items.

6. What to Expect

Product colours, finishes, or packaging may vary slightly from website or marketing images. Because our vehicles are assembled by hand, some minor size or specification variations (within ±2%) are possible. If you provide specific measurements, it is your responsibility to ensure they are correct. All Centaur branding, design, innovations, and software remain the property of Centaur Robotics. You may not reproduce, modify, or reverse-engineer any part of our products without our permission.

7. Your Responsibilities

If you provide measurements or specifications, you are responsible for their accuracy. Incorrect information may affect performance or compatibility.

8. Warranty and Repairs

Please refer to the Centaur Care and Safety Guidelines in your Welcome Pack for instructions on caring for your product. Neglect or misuse may affect performance or void your warranty. Our batteries are designed for long-term performance but, like all rechargeable batteries, will naturally degrade over time. We may occasionally provide software updates to improve your experience — we will always notify you before installing anything remotely. All Centaur vehicles come with a 12-month warranty from the date of delivery. This covers faults in design, materials, or workmanship. See the warranty documentation provided. If something is not right, please contact our Customer Service Team at future@centaurrobotics.com. We may ask for photos, diagnostic checks, or for the product to be returned so we can inspect or repair it. Depending on the issue, we will either repair the vehicle, replace it, or offer a refund — whichever is most appropriate. This warranty applies to all UK orders and also covers international deliveries. For orders outside the UK, we may not be able to provide local servicing or collection. In those cases, we will do our best to support you remotely or quote any return collection or courier costs before arranging pickup. This warranty does not cover damage caused by misuse, accidents, unauthorised repairs, or normal wear and tear. It also does not apply if the vehicle has been altered without our approval.

9. Your Right to Change Your Mind – Money-Back Guarantee

We want you to feel confident in your decision from the moment you place your order. Deposits and balances: When you order a Centaur, you pay a 10% deposit upfront. The balance of 90% is due before your Centaur is prepared for despatch. If the balance is not paid on time, we may cancel the order and retain the deposit to cover costs already incurred, unless otherwise agreed. Our promise: Try your Centaur at home, risk-free. If it is not right for you, you have 14 days from the day it arrives to change your mind and return it for a full refund. To return your Centaur, please contact our Customer Service Team. You will need to return the vehicle in its original packaging (or packaging of equivalent protective quality) within 14 days of notifying us. We can help arrange collection or provide return instructions depending on your location. Return it in its original condition and we will refund what you paid (including standard delivery costs). Deposits and balances paid are included in this refund if you return the Centaur in line with these conditions. This guarantee includes, and does not affect, your legal rights under the Consumer Contracts Regulations.

10. Centaurian Club Membership

With your purchase, you will be automatically enrolled in the Centaurian Club. Membership includes priority support, access to previews, and exclusive offers and events. You can opt out at any time by contacting us. See our Centaurian Club Terms for full details.

11. Maintenance Services

If you subscribe to a maintenance plan, it will be billed according to your selected schedule. You may cancel by giving notice in line with the plan’s terms. Cancelled services already delivered are non-refundable.

12. Our Liability

We are not liable for any losses beyond what is foreseeable or unavoidable. We do not accept liability for indirect or consequential loss, business interruption, or loss of income. This does not affect your legal rights as a consumer or our responsibility for personal injury or fraud.

13. How We Use Your Data

We use your data in accordance with our Privacy Policy, available at: https://centaurrobotics.com/privacy.

14. Disputes and Legal Information

These Terms are governed by English law. If you live in the UK, you may bring legal claims in the courts of your country. Business customers agree to the exclusive jurisdiction of the English courts.

15. Other Important Terms

We are Centaur Robotics Limited. Registered Office: Aspen House, Central Boulevard, Blythe Valley Business Park, Solihull, B90 8AJ Company Registration Number: 09130056 We may transfer our contract to another organisation. You may transfer your warranty only with our permission. If any term is ruled unenforceable, the rest remain in effect. If we delay enforcing these Terms, we still retain the right to do so later.