Warranty Terms & Coverage

Last updated: 12 September 2025

This warranty explains what is and isn’t covered for your Centaur. It’s written in plain English so you know exactly how we’ll support you if something goes wrong.

At-a-glance

• Coverage length: 12 months from delivery to the original purchaser (non-transferable unless agreed in writing).
• What we do: Repair, replace, or (if neither is reasonable) refund the affected part or product.
• What’s covered: Faults caused by defective materials, workmanship, manufacturing or assembly.
• What’s not covered: Wear & tear, cosmetic damage, misuse/accidents, unauthorised repairs or modifications, failure to follow care/safety guidance.
• Where covered: UK and international. Remote support is provided outside the UK; collection/return costs are quoted in advance if required.
• How to claim: Contact Centaur Customer Service with proof of purchase and details/photos/diagnostics.

1. Duration & Applicability

Your Centaur comes with a 12-month limited warranty starting on the date of delivery.
Applies to Centaur vehicles and included accessories purchased directly from Centaur Robotics or an authorised distributor.
The warranty applies to the original purchaser and is non-transferable unless Centaur agrees otherwise in writing.

2. What’s Covered

We’ll remedy faults that arise due to defects in:

• Materials (e.g., structural components, housings)
• Workmanship (e.g., assembly errors)
• Manufacturing (e.g., defective parts or processes)

Where a fault is covered, Centaur will at its discretion:

• Repair the affected part
• Replace it with a new or refurbished part/component of equal or better performance
• Refund the reasonable value of the affected part/product if repair or replacement isn’t feasible

3. What’s Not Covered (Exclusions)

• Normal wear and tear (e.g., tyres, casters, upholstery scuffs)
• Cosmetic damage (e.g., scratches, dents, chips) that does not affect function
• Accidents, misuse or abuse, including loading beyond specified limits, improper storage, liquid ingress, impacts, or use on unsuitable terrain
• Neglect or improper maintenance, including failure to follow care and safety guidelines
• Unauthorised repairs, modifications or software tampering
• Third-party parts or accessories not approved by Centaur
• Battery degradation due to normal use
• Damage during transport after delivery where packaging/handling was not in accordance with our instructions

4. Batteries & Software

Rechargeable batteries naturally degrade over time and with charge cycles. Capacity loss from normal use is not a defect and is not covered.

Centaur may provide remote software updates to improve performance or safety. We’ll notify you before any remote update. Keeping software up to date helps ensure optimal operation and supportability.

5. International Support

This warranty applies to products delivered within and outside the UK.
Outside the UK, local servicing or collection may not be available. We’ll support you remotely and, if a return is required, we’ll quote courier/collection costs in advance and proceed only with your approval.

6. Making a Claim

• Contact us: Reach the Customer Service team using the details in section 11.
• Share details: Provide order number, serial number, description of the issue, usage conditions, and any troubleshooting steps already taken.
• Evidence: We may request photos/videos, diagnostic logs, or a remote support session.
• Return/inspection: If needed, we’ll arrange inspection. Please package the product safely; we can provide packaging guidance.
• Assessment & remedy: We’ll confirm whether the issue is covered and proceed with repair, replacement or refund as appropriate.

Important: Do not continue using the product if doing so could worsen the issue or create a safety risk.

7. Transport & Costs

If a return is required for a valid warranty claim, Centaur will cover reasonable return shipping and re-delivery costs (UK). International returns will be quoted in advance (see section 5).
If the issue is not covered, we’ll provide a no-obligation estimate for repair and any associated shipping.

8. Your Responsibilities

• Use the Centaur in line with the User Guide and safety instructions.
• Perform basic care and maintenance as specified (e.g., charging practices, cleaning, checks).
• Do not modify hardware or software without written approval.
• Keep proof of purchase and product serial information.

9. Limitations

This warranty is in addition to and does not affect your statutory consumer rights.
To the maximum extent permitted by law, Centaur is not liable for indirect or consequential losses, including loss of use, time, revenue or data.
Remedies under this warranty are limited to repair, replacement, or refund of the affected part/product.

10. Governing Law

This warranty is governed by the laws of England and Wales. If you purchased outside the UK, local mandatory consumer protections also apply.

11. Contact

Centaur Robotics Ltd
Registered Address: Aspen House, Central Boulevard, Blythe Valley Business Park, Solihull, B90 8AJ
Company No: 09130056
Customer Service: future@centaurrobotics.com

12. Out-of-Warranty Support

If your warranty has expired or an issue isn’t covered, we offer paid service and parts. We’ll provide a clear estimate before any work begins.

Appendix A – Definitions

• Original purchaser: The person or entity named on the invoice at first sale.
• Authorised distributor: A reseller approved in writing by Centaur Robotics.
• Reasonable: Proportionate and practical considering the product’s age, usage and the nature of the fault.

Appendix B – Records

Please retain your order confirmation, invoice, and serial number. These help us process any claim quickly.